|
|
Very good
|
Good
|
Satisfactory
|
Unsatisfactory
|
|
Opening
time of the Practice
|
53.4%
|
35.9%
|
9.7%
|
1.0%
|
|
|
Very easy
|
Easy
|
Difficult
|
Very difficult
|
|
Booking
an appointment
|
37.5%
|
45.2%
|
12.5%
|
4.8%
|
|
|
Within 24hr
|
24 to 48hr
|
48 hr or more
|
|
|
Waiting
time to see GP of your choice
|
52%
|
33.3%
|
14.7%
|
|
|
|
|
|
|
|
|
Waiting
time to see any GP
|
59.9%
|
24.3%
|
5.8%
|
|
|
|
YES
|
NO
|
|
|
|
Seen in
the allocated appointment time
|
63.7%
|
36.3%
|
|
|
|
|
Excellent
|
Good
|
Poor
|
Very Poor
|
|
ACCESS to
premises
|
80%
|
18%
|
2%
|
|
|
Helpfulness
of Staff
|
79.4%
|
19.6%
|
1.0%
|
-
|
|
Cleanliness
of waiting area
|
72.5%
|
25.5%
|
2.0%
|
|
|
Seating
arrangements
|
66.7%
|
30.4%
|
2.0%
|
|
|
Information
on display
|
65.3%
|
29.7%
|
4.0%
|
|
|
Toilet
facilities
|
49.5%
|
28.4%
|
18.8%
|
5.3%
|
|
|
|
|
|
|
|
|
GP
|
Nurse
|
Both
|
Other
|
|
Who did
you see today
|
60.2%
|
14.6%
|
14.3%
|
1.0%
|
|
|
|
|
|
|
|
|
Excellent
|
Good
|
Poor
|
Very poor
|
|
How do
you rate the Greeting by GP
|
90.5%
|
9.5%
|
|
|
|
Understanding
concerns
|
76.5%
|
22.2%
|
1.2%
|
|
|
Treatment
explanations by GP
|
76.3%
|
21.3%
|
2.5%
|
None
|
|
GP’s
awareness of your medical history
|
71.6%
|
23.5%
|
2.5%
|
2.5%
|
|
Greeting
of nurse
|
57.6%
|
12.9%
|
14.1%
|
15.3%
|
|
Understanding
your concerns by nurse
|
54.3%
|
28.4%
|
14.8%
|
2.5%
|
|
Treatment
explanations by Nurse
|
52.6%
|
25.6%
|
17.9%
|
3.8%
|
|
Nurse’s
awareness of your medical history
|
50.6%
|
29.1%
|
16.5%
|
3.8%
|
|
|
Excellent
|
Very good
|
Good
|
Fair
|
|
Over all
GP practice
|
38.1%
|
41.9%
|
18.1%
|
1.9%
|
