General Information...

REPEAT PRESCRIPTIONS

• You can obtain a repeat prescription by handing in your re-order slip (tear off slip), from your monthly computerised prescription. If you do not need a repeat of any particular item, please cross it off.

• Please give 48 hours notice.

• To avoid mistakes we do not accept any telephone requests for repeat prescriptions.

• Every 12 months you will need to make an appointment to see the doctor/nurse to review your medication.

• If you are an asthmatic you need to see the nurse at regular intervals.

TEST RESULTS

We do not always contact patients with their results. Please ring the surgery for the result after 1 week between 12-12.30pm. If the doctor needs to see you the receptionist will give you an appointment or if you want to speak to the doctor who requested the test, please ring between 11-11.30am.

If the doctor is concerned about your results, the doctor or the surgery will ring you. If your telephone number has changed, please notify the reception immediately.

CHANGES IN YOUR PERSONAL DETAILS

If you are moving out of our practice area (pl. see the map) you will need to register with the local Doctor.

If you change your address within the practice area, please inform the receptionist the new address and telephone number and this will ensure your medical records are kept up to date.

NEW PATIENT MEDICAL

All new patients registered with the Practice are given an appointment with the Practice Nurse for a new patient  check up. It is important to attend this appointment to ensure adequate details of your health are recorded. If you are on any medication, please bring it with you.

NON-NHS EXAMINATIONS

We are happy to undertake various medical examinations such as Life insurance, HGV licences, fitness to travel/play sport etc. However, these are not covered by the NHS and a fee is payable based on BMA rates. A mutually convenient appointment will be made out of normal surgery hours.

TEMPORARY RESIDENTS

Should you have relative or friend staying with you who needs medical attention – we are happy to see them and they will have to fill in the necessary documentation as a temporary resident. This will  apply to you as well, should you be ill while you are away on holiday at any time in this country.

COMPLAINTS PROCEDURE

We always try to provide the best service possible. If you feel the service is not to your satisfaction and wish to make a complaint, please telephone or write to our Practice Manager, Mrs. Jane Griffiths and we will attend on the complaint and make necessary arrangements to resolve the matter.

ACCESS TO MEDICAL RECORDS

Any person given access to your medical records will be subject to a responsibility of confidentiality. You have a right to object. If you have any objections to the disclosures of information pleases tell your doctor.

If you need any further information please contact our Practice Manager  

jane.griffiths@gp-w97016.wales.nhs.uk